How can we help?
Browse common questions below, use the chat assistant in the bottom-right corner, or send us an email.
Chat assistant
Click the chat icon in the bottom-right corner for instant answers about features, pricing, and setup.
[email protected]
We aim to respond within one business day.
Hours
Mon–Fri, 9 AM – 6 PM (EST). The chat assistant is available 24/7.
Frequently asked questions
How does the AI know what to answer?
It answers only from the knowledge base you control — your FAQs, services, hours, and policies. If something isn't covered, it says so and offers to connect the customer with your team instead of guessing.
Can I keep my current phone number?
Yes. Phone support is designed to forward from your existing number, so customers keep calling the number they already know. (Phone channel is rolling out soon — web chat is available today.)
What happens when someone wants a human?
You define escalation rules — asking for a person, complaints, billing disputes, emergencies — and the AI flags the conversation for your team immediately.
Does it integrate with my calendar?
Appointment booking works with your configured business hours out of the box. Google and Outlook calendar sync are on the roadmap.
What types of businesses are supported?
Any appointment- or inquiry-driven business: dental and medical offices, salons, clinics, repair shops, cleaning companies, consultants, and home services.
Is my data private?
Your business data and conversation history belong to you. Data is stored securely, scoped to your workspace, and never shared with other businesses.
Can I change plans later?
Yes — upgrade or downgrade anytime. Your knowledge base, conversations, and settings carry over seamlessly.
Still have questions?
Get started with FrontDesk AI and see how a 24/7 AI receptionist works for your business.
Get Started