Sub-processors
Last updated: 18 September 2026
To provide the Service we rely on a small number of trusted third-party providers who process personal data on our behalf. Each processes data only as needed to provide their part of the Service, and each is bound by contractual obligations to protect it. This list forms part of our Data Processing Agreement.
| Sub-processor | Role | Data handled | Location |
|---|---|---|---|
| Stripe | Payment processing | Billing details, card data (held by Stripe) | United States & Ireland (EU) |
| Abacus.AI | AI model provider (powers the receptionist) | Conversation content sent for AI responses | United States |
| Abacus.AI | Hosting & infrastructure provider | Account data and captured records (stored securely) | United States |
| Google Analytics | Website usage analytics | Usage data, device and browser information, approximate location derived from IP, pseudonymous identifiers | United States |
We give at least 30 days notice before adding or replacing a sub-processor, so that you have the opportunity to review the change and, if you object, to raise it with us as described in our Data Processing Agreement. Where a sub-processor processes data outside the European Economic Area, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.